Refund policy

Return & Refund Policy

We offer a 90-day satisfaction guarantee. You have 90 days from the date your order is delivered to request a return for any reason.

How to start a return

Message us through our contact page with your order number and a short note about why the product isn't working for you. We reply within 24 hours on business days with the return address and instructions.

Please do not send anything back before you hear from us. Returns sent without a request cannot be matched to your order and cannot be accepted.

Condition

Items must be returned in resellable condition with all included accessories and, where possible, the original packaging.

Return shipping

If your item arrived damaged, defective or incorrect, we cover return shipping and will replace or refund it in full. For change-of-mind returns, return shipping is at the customer's expense.

Refunds

Once your return is received and inspected we will email you to confirm. Approved refunds are issued to your original payment method within 5-10 business days. Depending on your bank or card issuer it can take a few additional days to appear on your statement.

Damaged on arrival

Contact us within 7 days of delivery with a photo of the item and its packaging. We will send a replacement and you will not need to return the damaged unit.

Cancellations

If your order has not yet shipped we can cancel it for a full refund. Orders are usually packed within 24 hours, so please contact us as soon as possible.

Non-returnable items

Digital bonus materials such as the Wind-Down Guide are non-refundable on their own. They do not affect your right to return the physical product.

Contact

Realm Glow is operated by TMART LLC, Minnesota, USA. Message us through our contact page for any return question.